Contact with us

Scanning and patching

Daily scanning and automatic security patching for Wordpress, WooCommerce, Prestashop, Magento, Drupal and Joomla vulnerabilities.

Firewalls

CSF and LFD (login failure detector) firewalls, configured for maximum security. Rules are system-wide to provide a PCI compliant hosting environment.

Attack protection

Web Application Firewall (WAF) with custom mod_security rules to protect your website from brute force attacks, XSS exploits and other attacks.

Secure configuration

All unnecessary system services have been disabled, eliminating potential points of failure and performance degradation.

Everything up to date

All critical applications and system libraries, including the kernel, are kept up to date with nightly updates via YUM and Oracle K-Splice rebootless technology.

Data Protection

CloudLinux CageFS, encapsulates your data and makes it impossible for another user of the service to access it, as well as hiding sensitive information on the server. Prevents a large number of attacks.

Virus Scanner

Exploit and virus scanner for incoming/outgoing data channels: email, ftp and web uploaded files, including templates, plugins and modules.

SSL protection

Protection against SSL BEAST attacks and SSL renegotiation attacks, essential for online shops. In addition, we give you a free SSL certificate if you contract our hosting.

Anti-DDoS protection

Protection against DDoS attacks and Bandwidth Throttling systems.

Redundant backups

Redundant backup systems: The backups are kept in two places, one on your server and the second on a remote backup server, both in Spain to comply with the LOPD.

Continuous Data Protection

Continuous Data Protection (CDP). We copy all your files (web files, database and emails on the server) daily, on an external server located in the same data centre, also in Spain.

30 days of backups

Backup data is stored for 30 days, with the last 15 days available for self-healing from the control panel.

Certified security

Our Data Processing Centre is officially certified in the Spanish National Security Scheme with category ALTA. A guarantee that we have security systems of the highest level.

Real experts

We are pioneers in Prestashop, Magento, WooCommerce and Wordpress hosting. Our experts have many years of experience and know how to make your website or online shop run smoothly.

Commitment to quality

We work every day to give you the best technical support that can be given. We spare no resources to achieve our goal: Satisfied customers and websites that work perfectly.

Always available

If you are a hosting customer, you have a specific phone and email for emergencies. If you are not a client, you can hire urgent solutions to your problems with our consulting services.

Multiple ways to contact us

You can contact us by the way you prefer: phone, email, chat or online community. Maximum flexibility so you can choose the way you prefer at any time.

Useful information

We don't just provide direct support. We also provide you with useful resources for your business, in the form of guides, user manuals, tutorials, blog articles, etc.

Always in English

When you have a problem, you need to understand perfectly with the technician who attends you. Our experts are Spanish, they understand your problems and needs perfectly.

Consultancy by the hour (optional)

Our technicians can take care of your technical problems directly. They can also perform tasks such as automatic updates, configurations, optimisations, etc.

Proactive maintenance (optional)

We update your systems, monitor their performance and optimise their speed. We take care of the proper functioning of your website, so you can focus on your business.

1. Real speed test

Loading speed is key for a website (it influences sales, loyalty and SEO). Many providers claim to be very fast, but in reality they are not. Always ask them to prove it.

We allow you to test your website on our servers for free and without obligation, so you can see how fast your website can go with our FactoríaSpeed technology.

2. Live Professional Support

If a hosting does not give you Professional support, you should discard it unless you have Professional and server experts on your payroll. Otherwise you are going to lose a lot of time and/or money every time a problem arises.

There are hostings that give Professional support but with small print. Some only provide it via the forum, so it takes longer to receive answers, communication is difficult because you can't talk live with a technician and you have to share in public issues that you would prefer to deal with privately.

We provide Professional support live and in private, by the way you prefer (phone, chat or email), also for emergencies (24 hours, 365 days a year).

3. Free initial optimisation

Professional is a complex system. Most installations have unoptimised elements, which can make your website slower and less secure. And that is not going to be solved no matter how powerful the hosting you hire is.

We optimise all our clients' websites completely free of charge when migrating to our hosting. Most hosting providers do not offer anything like this and the few that do, ask a lot of money for this type of service.

4. Security of your data

If something goes wrong, your online website depends on the backups you have. Most hostings already offer backups, but some charge extra or impose space limits, do not make the copies remotely (so if the system fails you can also lose the copies) or keep them for a short time (so you may not have the copy you need if the detected failure is not very recent).

We offer you remote backups with unlimited space and 14 days of storage, which you can easily restore with 1 click. We also use the highest security level facilities(Tier III data centre) and store data on SSD with RAID 5 (without RAID it is less secure in case of failure).

You should demand this level of security if you want to guarantee your data and business continuity.

5. Resources needed for your Professional

You will see that there are companies offering hosting for incredibly low prices. Take a close look at what these plans offer, because a Professional installation needs a lot of resources. If you fall short, your website will not support peaks of visits and will crash at the most inopportune moment.

That's why we don't offer hyper cheap plans. Our cheapest plan (139€/year) is configured with the minimum amount of resources that we have verified that Professional needs to run smoothly. If you hire a hosting with less resources than that, you're taking a gamble.

If you compare by checking the details, you will see that at that level of resources our prices are very competitive, apart from the fact that we offer other unique advantages (you should not only look at hardware resources, but also at support, speed, security...).

Loading speed

We have designed our FactoríaSpeed technology so that your website loads up to 75 times faster than a normal hosting. Because every second means sales you can win or lose.

Specialised support

We are pioneers in offering web hosting for the most popular content management systems: Wordpress, WooCommerce, Prestashop and Magento, with free support included. Unlike other hostings, we help you solve your content management system problems.

The best experts

Our technicians have many years of experience and we hire only the best. Because having the best professionals makes the difference between a hosting that gives solutions and one that gives problems.

Best quality/price

We are not the cheapest, nor is that our intention. Because when it comes to hosting, cheap is expensive: crashes, slow loading times, bad technical support, etc. We offer top quality hosting at an affordable price. Choose the best hosting to host your website.

Reliability

We use the best technology and work proactively to avoid crashes and service outages. Because we know that every minute that your website is not active could be sales and clients that you lose.

Guaranteed Uptime

We guarantee by contract that your website will be up at least 99.9% of the time. If it is not, we compensate you for it according to our SLA (service level agreement).

Backups

Your business cannot be lost because of a technical problem. That's why we offer you daily backups included in all our plans, at no extra cost.

Anti-hackers and viruses

We have designed our hosting so that you have extra security against possible attacks. And if a problem of this type should arise, we will help you with everything to solve it (many hostings do not do this).

Simplicity of use

Our hosting is designed so that anyone can use it easily: Auto-installation of Wordpress and other applications, intuitive administration and control panel, multiple free video tutorials...

Flexibility

If you need to customize your website to the maximum, we make it easy for you, where other hostings only put limitations (for example, we allow changes to the php.ini file without problems).

Ready to grow

As your business grows, you may need more resources. With us you can change plans (up to professional VPS) to grow without problems and without having to change hosting.

Price without surprises

Our price already includes everything you need for your website: Free domain, Cpanel, email accounts, backups, etc. You won't find hidden extra costs like in other hostings.

Better SEO positioning

Our hosting allows you to position your website higher in Google, thanks to the fact that our servers are in Spain and improve the loading speed (two of the key elements for a better SEO).

Support in Spanish

We offer you support, billing and everything you need in Spanish. And having servers in Spain also makes it easier for you to comply with data protection regulations.

Trustworthy team

We are a small company. Our technicians take care of you personally and care about your success. Nothing to do with the impersonal and often ineffective support of large companies.

Integral services

If in addition to hosting you need customisation or design services for your website, you can count on our experts for it. Reliable services to save you time and worries.

Latest technology

We use the best technologies available on the market: LiteSpeed Enterprise Servers, XCache, Oracle K-Splice, CloudLinux CageFS, Dell machines with Intel Hexa-Core CPUs, Samsung SSD disks.

High performance

Other hostings offer good servers, but then fill them to the top to make more money, which leaves few resources for your website. We don't overload them, to guarantee power and performance.

Innovation

In hosting, new technologies are constantly coming out that make the previous ones obsolete. We are pioneers: 1st Spanish hosting specialised for Wordpress, Prestashop and Magento, 1st Spanish hosting to implement LiteMage, etc.

Free professional template

Image is key, your website must have an attractive design. Therefore, we give you a premium template (choose from over 80) with your Wordpress, WooCommerce or Wordpress hosting.

Free advice

Even before hiring our hosting, we offer you a free audit of your website, with personalised advice to improve its performance, security, positioning...

Free transfer

When changing hosting, complications can arise if you don't know what you're doing. We take care of the migration process for free, so that it is quick, easy and hassle-free.

Free optimisation

Not only do we bring your website as it is on your current hosting, but we also make improvements to make it load faster than ever, as well as making it more reliable and secure.

Satisfaction guaranteed

We have over 2,000 customers. 93% say they are satisfied or very satisfied with our services.

Money back guarantee

Don't believe this huge list of advantages? No problem, you can check it out for yourself, for 30 days and without obligation. If you are not 100% satisfied, we will refund your money without any problem.

Loading speed

Google has officially declared that it takes loading speed into account. With our FactoriaSpeed technology your website will load faster than ever, which can boost your ranking.

SSL Certificate

Google prioritises websites with SSL for security, with us you get your SSL certificate for free. We even let you install it if you want.

Servers and Spanish IP

Our servers are in Spain, which helps your website rank better with users in Spain.

Professional consultation

Our specialised technicians check your website, detect SEO failures and help you fix them. Improve your SEO in a short time, simply by changing some elements of your website.